Return and refund policy

The return and refund policy is different for EU countries and non-EU-countries. Please find more information below.

Return and refund policy for EU countries

This return and refund policy is for all EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Cancellation period for returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Shipping costs when returning goods during the cancellation period

If you want to cancel your order and return the ordered items during the 14 day cancellation period, please start the return process by contacting our customer service: info@coffee-machines.eu.

Return shipping costs – 30 leva.

The return shipping cost of 30 leva will be deducted from the refundable price of the product(s) when we have received your return. Please note that we won’t refund the original shipping cost of your order.

Unclaimed / undelivered parcels

If the parcel returns to us as unclaimed/unable to deliver due to incorrect contact information, an additional return fee will be deducted. If you wish us to ship the parcel again, you’ll be charged for additional postage for the same amount as in the original order.

Damaged / defective / incorrect goods

If you have received damaged, defective or incorrect goods, we sincerely apologise for this! We will arrange for a product swap or send a new product at our own cost. Start by contacting our customer service customer support , and we will make sure that the new products are sent to you as soon as possible.

Refunds

Once we receive your returned item(s), we will inspect them and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Possible return costs will be deducted from the refund payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Usually, this takes 2-3 business days.

Instructions for returns

Start by contacting our customer support before returning items

Start by contacting our customer support, and we will give you further return instructions and instructions for packing the goods. Once we have received your return, we will refund your purchase.

Please note that the returned item must be unused and in original condition. If the product or the product package is not in original condition, we cannot unfortunately accept the return.

Return and refund policy for all non-EU countries

This return and refund policy applies for all non-EU countries.

Cancellation period for returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Shipping costs, taxes and duties when returning goods during the cancellation period

For all countries outside the EU, you are responsible for arranging for the return shipping as well as the return shipping costs. Please use a delivery method that will include parcel tracking for your return. Should your return not reach us and no tracking is available, we are unable to refund your purchase.

You are also responsible for possible taxes and duties that have been paid when receiving the delivery.

If the parcel returns to us as unclaimed/unable to deliver due to incorrect contact information, an additional return fee will be deducted. The fee will be determined by the shipping company’s fee of the return shipment, always at least 90 leva. If you wish us to ship the parcel again, you’ll be charged for additional postage for the same amount as in the original order.